Shipping

When possible orders placed before 12pm (GMT) will be sent out the same day.
All other orders will be sent out the next working day.
We do not ship at weekends.

We now have warehouses in UK, USA and Australia so we will get your order to you as soon as we can. 

FREE UK DELIVERY ON ORDERS OVER £25

Shipping To United Kingdom

Number of Units Type of Shipping Total Price for P & P
1-10 Royal Mail 2nd Class - 3-7 days £2.90
1-10 Royal Mail 1st Class - 2 -5 days £3.50
1-10 Next Day £7.95

Shipping to European Countries

Number of Units Type of Shipping Total Price for P & P
1-5 Royal Mail 7-14 days £4.00

Shipping to Non EU Countries Within Europe

 Number of Units Type of Shipping Total Price for P & P
1-5 Royal Mail 7-14 days £4.50

Shipping to USA and Australia

Number of Units Type of Shipping  Total Price For P & P
1-10  Up to 7 days

£5.95

1-10 1-3 days £7.95

Please contact us if you can not find your country on the shipping list at checkout and we will add it for you.

 

Our Returns, Refunds and Exchange Policy

Our returns policy lasts 7 days from the date after the day of delivery. If 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange unless your product has a manufacturing fault. Any products which have a manufacturing fault are eligible for a full refund or replacement.
To be eligible for a return/refund, your item must be unopened, unused and in the same condition that you received it. It must be sent back in exactly the same condition as you received it so that we can sell it to another customer. The cost of return postage will be paid by you unless the item is faulty.
To complete your return/refund, we require a receipt or proof of purchase. Please contact us for full instructions and the return address which will vary according to the type of return. Please do not send any items back until you have had confirmation from us and received the instructions on how to do so.
Refunds 
Once your product is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days. Please note that the payment may take a few days to show up in your account. If you have waited for 7 days since you received our confirmation email please contact us at info@swimcell.com.
Exchange
If you would like to exchange your item for a different colour the cost of all shipping will be charged to you. We only replace items if they are defective or damaged.  If you would like a straight exchange - for the same item, send us an email at info@swimcell.com and include a photo of the defect or damage we will then assess whether we need the product returned or whether we will just send you a new item.
Shipping costs are non-refundable unless the product is faulty.
Your statutory rights are not affected.